Last Updated: November 14, 2026
1. Introduction
Welcome to KothaHat (“we”, “our”, or “us”), available at https://kothahat.com.
KothaHat is a business communication platform designed to help users manage customer conversations, including WhatsApp Business messaging and related communication services.
This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and how you can contact us about your personal information.
Some platform features may still be under development or subject to approval by Meta.
2. Information We Collect
Depending on the services you use, we may collect:
- Account information: Your name, username, email address, and registration details.
- WhatsApp Business information: Business phone numbers, connected account identifiers, and information needed to provide WhatsApp integration.
- Messages and media: Business messages, images, audio, voice notes, videos, documents, and related message information processed through the platform when these features are available.
- Technical information: IP address, browser information, device information, and relevant activity or security logs.
- Support information: Information you provide when contacting us for assistance.
3. How We Use Your Information
We use information to operate and improve KothaHat, authenticate accounts, provide messaging functionality, deliver account-related emails, respond to support requests, prevent misuse, maintain security, and comply with applicable legal obligations.
We process business communication information to provide services requested by the account holder.
4. WhatsApp Business Integration
KothaHat is designed to connect with the WhatsApp Business Platform provided by Meta.
When a user authorizes a WhatsApp Business account connection, relevant account information and messaging data may be processed through Meta’s APIs and KothaHat’s systems.
WhatsApp features are subject to Meta’s applicable terms, permissions, availability, and messaging policies.
Users are responsible for obtaining any necessary consent or authorization before contacting their customers through the platform.
5. Email Communications
We may use email services to send account activation links, password reset messages, service notifications, and other relevant communications.
Our email delivery services may involve third-party providers, including Brevo, where configured.
6. Cookies and Login Information
KothaHat uses cookies and similar technologies where necessary for account login, user sessions, website functionality, and security.
Third-party authentication services, if enabled, may use their own cookies and related technologies.
You can manage cookies through your browser settings, although disabling essential cookies may affect login functionality.
7. Sharing Information with Service Providers
We may share or process information with service providers needed to operate KothaHat, including website hosting providers, email delivery services, and Meta’s WhatsApp Business Platform.
These providers may process relevant information according to their applicable terms and privacy policies.
We do not sell customer personal information.
8. Data Security
We take reasonable technical and organizational measures to help protect information against unauthorized access, alteration, loss, or disclosure.
However, no internet-based service or electronic storage method can guarantee absolute security.
Users should keep their account credentials confidential.
9. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain account records, address security concerns, and meet applicable legal obligations.
Retention periods may vary depending on the information and the functionality involved. Some information may remain temporarily in backups or security records.
10. Your Privacy Rights and Data Deletion
Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with your KothaHat account.
To request account or personal data deletion, email:
Use the subject line “Data Deletion Request” and identify the account concerned.
We may need to verify your identity before processing the request. Certain information may need to be retained for legitimate security, legal, or administrative reasons.
11. External Services and Links
KothaHat may contain links to third-party websites or services. We are not responsible for the privacy practices of websites or services that we do not operate.
We encourage users to review the relevant privacy policies before using external services.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technical systems, or legal obligations change.
We will publish the updated version on this page and revise the “Last Updated” date.
13. Contact Us
For privacy questions, support, or data-related requests, contact:
KothaHat
Website: https://kothahat.com
Email: shamim@kothahat.com